FAQs (Frequently Asked Questions)

You must register on the web as a new customer or via email and receive authorization from the administrative department.

Adding the product to the shopping cart, confirming the order and, after confirmation by our team, making the payment. You can also make a reservation through the contact form on our website.

Definitely. We attend to many requests and without confirmation from the reservations department, the material may not be properly reserved or it may not be available.

You can modify or cancel the reservation 24 hours in advance, although depending on the expenses incurred in the reservation (delivery, accessory purchases, etc.) and the availability of the material, modification or cancellation may not be possible.

At our facilities located at Calle Valencia 25 in Barcelona, both for collection during opening hours and for the authorized ticket offices. You can also request home delivery to the reservations department.

You can pay through bank transfer. Although, in person you can also pay by card or cash.

There is no deposit, although we do include the price of rental insurance in the budget.

The insurance covers damage to equipment due to:
Fire, lightning, explosion, or electrical damage
Flood
Damage to equipment except:
Use in extreme conditions, such as filming on board ships or aircraft
Participation in sports competitions
War or riot
Breakage of screens and glass
The insurance does not cover:
Theft, fraud, negligence, non-return or deterioration of accessories
Expenses related to damage or loss of equipment in transit or through customs.

If the damage is insured, a franchise of 180 euros must be paid. If the damage is not included in the insurance, the customer must pay the full price of the repair or replacement.